Senior Manager, Customer Success
$150,000–$175,000 year
HybridRaleigh, North Carolina, United States
Job Summary
Lead a Customer Success team while managing a portfolio of strategic accounts with full commercial responsibility. Coach managers, set KPIs, and execute pursuit strategies to drive revenue and order forecasts. Own executive relationships from onboarding to renewal, forecast opportunities in Salesforce, and close deals against aggressive targets. Analyze data to identify trends, resolve complex escalations, and collaborate cross-functionally with sales and product teams to enhance adoption. Monitor key metrics including shipping and order progress to ensure customer satisfaction and long-term growth.
Required Qualifications
- 5+ years of Team Leadership and Sales Strategy Management
- 10+ years of proven Customer Success/Account Management or other related commercial experience
- Prior success engaging a high-tech customer base
- Driving revenue growth and high customer satisfaction
- Experience in delivering client-focused solutions based on customer needs
- Exceptional interpersonal and relationship-building skills with customers, teams, and stakeholders at all levels including executive and C-suite
- Ability to communicate clearly, confidently, and persuasively across diverse audiences
- Visionary mindset to champion long-term customer experience improvements and innovation
- Strong accountability for team performance and individual strategic outcomes
- Commitment to fostering an inclusive, customer-centric culture focused on collaboration and continuous learning
- Excellent problem-solving, adaptability, and cross-functional collaboration skills
- Broad business acumen enabling understanding and optimizing end-to-end solutions
- Proven skill managing multiple projects simultaneously with attention to detail and prioritization ability
- Demonstrated ability to thrive in deadline-driven, self-directed environments
- Advanced troubleshooting and sound decision-making capabilities, particularly in complex customer scenarios
- Location of Position: Raleigh, NC or Norwalk, CT office, however, this position may also be based remotely within the USA
- Travel will be required from time to time for corporate meetings, industry conferences and customer visits
Desired Qualifications
- ideally in the smart grid or electric, water, or gas utility industries
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