Senior Manager, Customer Success (Healthcare)

Senior Manager, B2B Customer Success - Healthcare leads Tonal’s relationships with healthcare and clinical partners. This clinical-commercial leadership role owns the commercial health of Tonal's healthcare accounts (e.g., Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners) and will personally manage strategic accounts while architecting the playbook, infrastructure, and team to scale this vertical. The role requires translating clinical workflows and patient-outcome priorities into commercial decisions, serving as the clinical voice with buyers, and driving adoption, renewal, and ROI. You will oversee white-glove deployment, manage the Sales-to-Operations hand-off, lead business reviews, and collaborate cross-functionally with Sales, Product, Field Operations, Logistics, Partnerships, and Care Operations. You will build and lead a healthcare-focused Customer Success team, establish SOPs and career pathways, and drive growth through land-and-expand opportunities and optimization of reimbursement pathways, cash-pay models, and hybrid offerings. A healthcare professional with a track record in out-patient settings, quota-bearing commercial responsibility, and a systems mindset will excel in shaping Tonal’s healthcare roadmap and delivering clinical outcomes across accounts.