Senior Manager, Customer Insights & Engagement

Senior Manager, Customer Insights & Engagement leads analytics-driven insights for the Neuroscience portfolio, partnering with Brand, Medical, Sales, and Access teams to inform brand strategy, execution, and customer engagement. Responsibilities include executing defined analytics workstreams, synthesizing insights from multiple data sources (e.g., IQVIA, SHS, claims, patient chart data, brand performance and promotional data), preparing clear analytical readouts and presentations, and driving adoption of advanced analytics capabilities including AI and machine learning. Collaborates with cross-functional partners to provide data-based inputs for strategic decisions, contributes to unified analytics approaches across Neuroscience, and supports continuous improvement of analytics processes. Exceptional communication and stakeholder management skills are required to translate analyses into actionable business implications and to support learning agendas, pull-through actions, and enterprise commercial objectives. Includes leadership guidance to peers and offshore teams on project-based activities; role may involve hybrid on-site and remote work per site-by-design occupancy policies.