Senior Manager Customer Experience (m/f/d)
Hybrid · Munchen, Bavaria, Federal Republic of Germany
Job Summary
Lead and shape a global customer experience program by identifying customer needs, pain points, and opportunities; facilitate alignment through storytelling and coaching; drive a customer-centric culture and govern global journey practices; build CX capabilities across countries through practical training and playbooks; translate research and data into actionable decisions that improve products, services, and operations; establish governance to help teams prioritise what matters and scale responsibly; partner with senior stakeholders to influence strategy and drive meaningful impact across markets and functions.
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