Senior Manager, Customer Experience & Insights, Global Customer Solutions, MedTech Supply Chain
$122,000–$212,750 year
On-site · Raritan, New Jersey, United States
Job Summary
Global Senior Manager, Customer Experience & Insights for MedTech Supply Chain. Leads the VOC program, synthesizes qualitative and quantitative insights into concise, commercial narratives, and drives action through cross-functional collaboration. Owns external-facing communications for Customer Solutions, partners with Marketing, Commercial, Product, and regional teams to translate insights into adoption plans and enablement assets, and defines impact metrics (adoption, revenue-influence, NPS/CSAT delta). Requires 8+ years in customer insights or related analytics, strong storytelling/exec communication, experience with VOC programs, and cross-regional collaboration. Travel ~25%. Education: Bachelor's degree required; advanced degree preferred.
Required Qualifications
- Bachelor's degree required; advanced degree (MA/MBA) preferred
- 8+ years of experience in customer insights, VOC, customer experience, or commercial-facing analytics
- Strong storytelling and executive communication skills
- Experience designing and running VOC programs (surveys, NPS, VOC synthesis)
- Demonstrated partner management across regions and functions; ability to influence without direct authority
- Data literacy with quantitative and qualitative analytics
- Willingness to travel approximately 25% domestic and/or international
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