Senior Manager, Customer Experience (CX) Technology Engineering
Remote · United States
Job Summary
Senior Manager, Customer Experience (CX) Technology Engineering leads the engineering governance, technical delivery, platform scalability, and operational maturity of Valvoline Global Operations’ CX technology platforms across global markets. Partners with CX Product Owners, CX Delivery leadership, Enterprise Architecture, and engineering teams to deliver scalable, secure, and supportable solutions across Salesforce, SAP Commerce Cloud, integrations, and related CX ecosystems. Balances engineering leadership, release governance, architecture alignment, and DevOps maturity for globally distributed teams to improve platform reliability, reduce external dependencies, and enable long-term digital transformation.
Required Qualifications
- Bachelor’s degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
- 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
- 5+ years of leadership experience managing engineering teams within large, complex organizations
- Proven experience leading globally distributed engineering organizations
- Strong experience across Salesforce ecosystems and enterprise integration architectures
- Experience supporting large-scale enterprise transformation initiatives
- Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
- Strong stakeholder communication and cross-functional leadership skills
- Core Technical Experience: Salesforce platform engineering and architecture; Salesforce APIs and integration patterns; Experience with B2B Commerce platforms including SAP CCV2 & Salesforce B2B Commerce; Experience with B2B Partner Portals including SAP BTP & Salesforce Experience Cloud; Enterprise integration and API-driven architecture; CI/CD and release engineering; DevOps and environment management practices
- Preferred Qualifications: Salesforce certifications; Experience with MuleSoft or enterprise integration platforms; Experience with SAP BTP initiatives and integrations; Experience with AWS, Azure, or GCP; Experience with headless commerce and composable architecture models
- Competencies Desired: Engineering leadership; Enterprise platform governance; Technical decision-making; DevOps and operational maturity; Global team leadership; Scalable solution design; Cross-functional partnership; Engineering execution discipline; Continuous improvement mindset
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