Senior Manager, CSM Onboarding & Enablement (Internal Only)
On-siteIndianapolis, Indiana, United States
Job Summary
Define and own the global CSM Onboarding strategy, roadmap, governance, and execution. Establish program priorities, success metrics, and executive reporting while driving continuous improvement using learner feedback, business insights, and performance data. Lead the design of engaging, scalable onboarding experiences using adult learning and instructional design best practices, overseeing development of learning content, facilitator guides, and supporting resources. Oversee successful delivery of onboarding programs across regions, ensuring consistent, high-quality instructor-led and virtual learning experiences. Partner with Enablement leaders, Business Partners, Product Readiness, Global Learning, and Customer Success leadership to align onboarding with organizational priorities and influence stakeholders to drive alignment and remove obstacles. This role is aligned to the AMER region and is expected to primarily work AMER business hours, with flexibility to periodically support global sessions.
Required Qualifications
- 10+ years of experience in Enablement, Learning & Development, Customer Success, Program Management, or a related field
- Experience defining and scaling global onboarding or role-based enablement programs
- Proven ability to influence senior leaders and drive cross-functional initiatives
- Strong facilitation, instructional design, and executive communication skills
- Experience with enterprise learning and enablement technologies
- Flexibility to periodically support global onboarding sessions outside standard AMER business hours
Desired Qualifications
- Master's degree preferred
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