Senior Manager, Commerce & Retail Media - Temp
$70,720–$83,200 year
RemoteUnited States
Job Summary
Own the operational strategy and continuous improvement roadmap for onsite and at-store retail media workflows across managed-service and self-service products. Evaluate existing processes to simplify, standardize, automate, and scale ways of working, then partner with Product and Engineering to prioritize enhancements and influence future platform capabilities. Develop standardized operating procedures, governance models, and workflow playbooks while establishing quality assurance standards and success metrics. Collaborate with Client Services, Analytics, and Finance teams to improve cross-functional alignment, analyze performance data to reduce manual effort, and drive process optimization through automation and AI-enabled workflows. Lead change management efforts for new technologies, including documentation, training, and adoption planning, while serving as the operational subject matter expert to advise leadership on scalability and maturity.
Required Qualifications
- 4+ years of experience in media operations, retail media, advertising operations, program management, product operations, or operational excellence
- Experience designing or improving operational workflows within digital advertising, retail media, eCommerce, SaaS, or technology organizations
- Demonstrated success leading process improvement, workflow optimization, or operational transformation initiatives
- Experience partnering with Product and Engineering teams to improve platforms, systems, or user workflows
- Familiarity with onsite and at-store retail media ecosystems, ad serving technologies, order management systems, campaign management platforms, or advertising operations
- Strong understanding of operational governance, documentation, process mapping, and change management
- Strong analytical, project management, and organizational skills with experience managing multiple cross-functional initiatives
- Excellent communication and stakeholder management skills with the ability to influence teams across all levels of the organization
- Must be US-based
- Temporary role, hourly
- 8/3/2026 – 12/31/2026 – possibility to extend into the new year
- Remote, CST Hours
- W2 on dentsu payroll only
- Location: Chicago - N. State
Desired Qualifications
- Experience supporting self-service advertising products or platform operations
- Retail media network, digital advertising, or eCommerce experience
- Experience implementing automation, AI-enabled workflows, or operational tooling
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