Senior Manager Club Operations & Member Experiences (Proprietor) - Cotino®, A Storyliving by DisneyTM
$120,800–$161,900 year
On-site · Palm Desert, California, United States
Job Summary
Senior Manager, Club Operations & Member Experiences (Proprietor) oversees daily site operations and the Member journey for Cotino, ensuring high standards across lifestyle programming, amenities, hospitality, and service interactions. Leads a multi-functional team of leaders and Cast Members, partners with internal and external stakeholders to uphold Disney standards, and drives readiness during high-pressure moments. Responsibilities include coaching leaders, shaping Member experiences across lifestyle, F&B, wellness, recreation, and services, translating feedback into improvements, protecting brand integrity, managing cross-functional alignment, and overseeing operational priorities, budgets, and capital planning. Requires strong leadership, people-development, strategic thinking, guest-centric mindset, and the ability to influence senior stakeholders while maintaining accountability and a service-driven culture.
Required Qualifications
- 5+ years of leadership experience in food & beverage, operations, hospitality, retail, or other large-scale guest-facing environments
- Proven experience leading leaders and developing senior-level team members
- Ability to translate strategy into scalable processes and drive business performance
- Strong communication and stakeholder-management skills
- Ability to operate in a fast-paced, evolving environment and handle high-pressure situations
- Knowledge of Disney service standards and culture (preferred)
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