Senior Manager, Client Services
On-siteFort Lauderdale, Florida, United States
Job Summary
Lead day-to-day relationships with client operations leaders, production stakeholders, and technical contacts while partnering across Sales, Operations, Engineering, and regional teams. Drive client onboarding, account planning, and service delivery visibility by creating stakeholder maps, escalation paths, and renewal timelines. Manage issue resolution, client communications, and service quality initiatives to ensure seamless experiences for major streamers and media organizations. Serve as the internal voice of the client to support renewals, growth opportunities, and long-term account success. Requires 7+ years in client services or account management with experience in broadcast operations and complex media clients. Ability to travel approximately 25% for client meetings and facility visits.
Required Qualifications
- 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
- Experience supporting complex media, technology, sports, entertainment, or managed services clients
- Strong stakeholder management, communication, and organizational skills
- Ability to navigate technical and operational discussions while coordinating cross-functional teams
- Ability to travel approximately 25%, including client meetings, facility visits and industry events
Desired Qualifications
- Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems
- Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines
- Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning
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