Senior Manager, Client Engagement
$130,000–$201,000 year
HybridToronto, Ontario, Canada
Job Summary
Lead the project team on strategic planning, scoping, and cost estimating for client brand rebrand implementations, consulting directly with C-suite stakeholders to define scope and develop high-level transition strategies. Manage project execution through implementation and roll-out phases by allocating resources, tracking deliverables against approved plans, and monitoring budget and performance. Coordinate partners and work groups, facilitate client-facing meetings, and create detailed project plans and communications plans using PMI methodologies. Coach team members on performance and development, manage scope and change control, and escalate risks to senior leadership as required.
Required Qualifications
- 5–7 years of management consulting experience across industries and solutions, or equivalent consulting experience gained within an organization
- Proven consulting, client relationship management, and stakeholder management skills
- Strong critical thinking, strategic thinking, and problem-solving skills, with the ability to influence and negotiate effectively
- Excellent project management and organizational skills, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Strong financial acumen, analytical skills, and comfort working with financial information
- Experience leading complex projects, including mergers and acquisitions (M&A) or large, decentralized initiatives
- Excellent verbal, written, presentation, and facilitation skills, with the ability to communicate effectively and present to senior leaders
- Demonstrated business acumen and operational understanding to provide strategic advice to clients, stakeholders, and team members
- Proven leadership experience, including coaching, mentoring, and developing diverse teams
- Ability to build strong collaborative relationships with clients, stakeholders, and cross-functional teams
- Adaptable and comfortable working across a variety of clients, industries, and project types
- Entrepreneurial mindset with a strong client service orientation, initiative, and resilience
- Excellent computer skills including MS Outlook, Word, Excel, PowerPoint, Project or other scheduling software such as Smartsheet or Teamwork Projects
- At least basic knowledge and experience with MS Visio
Desired Qualifications
- Post-secondary degree, diploma, or certificate preferred, with a demonstrated commitment to continuous learning
- Additional language(s) are considered an asset
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