Senior Manager, Business Solutions
Remote · South Africa
Job Summary
Senior Manager, Business Solutions leads operational and client-facing activities for TA Scan and OpenTA — Anju Software's clinical trial intelligence products. Owns full cycle from presales through client retention, while managing day-to-day platform operations, QA workflows, data analysis and operations staff. Responsibilities include leading day-to-day operations, mentoring a small team, overseeing QA across environments, maintaining platform documentation, managing end-to-end client relationships (setup, onboarding, training, reviews, and support tickets), proactive account health monitoring to support renewals, supporting sales demos and RFPs, collaborating on platform messaging and go-to-market materials, and performing other duties as assigned. The role requires strong analytical mindset, excellent cross-functional communication with engineers and pharma stakeholders, attention to detail, experience with AI-assisted workflows or automation as a plus, proficiency in MS Office and familiarity with tools like JIRA, HubSpot, Salesforce, or SpiraTest, and the ability to thrive in a fast-moving, autonomous environment.
Required Qualifications
- Bachelors degree or equivalent experience in Life Sciences, Biomedical Sciences, Data Science, Information Management, or a related field
- 5+ years of experience in a role combining data operations, client success, or business solutions within pharma, biotech, or clinical data technology
- Good understanding of clinical trial processes, disease groups, and the pharma/biotech commercial landscape
- Knowledge of MeSH is a plus
- Demonstrated experience managing or coordinating a team in a flat or fast-moving organization
- Proficiency in English, both verbal and written
- Experience in a startup or scale-up environment is strongly preferred; comfortable with ambiguity and willing to take on responsibilities beyond a defined scope
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