Senior Manager, Business Operations – Global Events and Experiences
$168,000–$264,500 year
On-siteSanta Clara, California, United States
Job Summary
Lead the operating rhythm for the Global Events & Experiences organization, including budget reviews, planning cycles, and executive reporting cadences. Track costs and spending against forecasts, identify gaps and opportunities, and drive budget accountability among event owners. Build and maintain the operational infrastructure, including tools, processes, and templates, that supports the team in planning and implementing projects at scale. Evaluate and streamline the events team's tooling and tech stack to ensure efficient knowledge sharing. Represent the organization in cross-functional planning to integrate discussions into actionable plans. Develop a regular reporting cadence on event metrics, budget performance, and portfolio health for executive leadership. Identify and remove process bottlenecks to propose scalable improvements. Spearhead ambiguous operational initiatives until they are ready for handoff.
Required Qualifications
- 12+ years of overall experience
- at least 5 years of Management experience
- substantial time in business operations, program or portfolio management, or a similar operational role
- Bachelor's degree in Business, Marketing, Communications, or related field
- equivalent experience
- MBA or relevant advanced degree
- Demonstrated ownership of large, multi-million dollar budgets or portfolios
- track record of managing costs, forecasting, and driving financial accountability
- Experience building or scaling operational processes, tools, and reporting structures for a growing team or organization
- Proven ability to operate in a fast-paced, ambiguous, high-growth environment
- handling multiple concurrent priorities with grace
- Outstanding written and verbal communication skills
- ability to distill complex, cross-functional information into clear executive-ready narratives and reporting
- A master collaborator who can influence without authority
- build trust quickly
- align diverse collaborators around a shared plan
Desired Qualifications
- Experience in events, marketing, or a related field
- Prior experience in an events, field marketing, or brand organization
- understanding of event lifecycle, production, and vendor ecosystems
- Background as a business operations lead, program manager, or chief of staff supporting a senior marketing or events executive
- Experience standing up budget tracking systems, event tech stacks, or operational playbooks from scratch
- evaluating/consolidating tools to reduce redundancy and cost
- An obsession with operational build
- someone who sees process as a way to free up the team's creativity and speed, not slow it down
- Experience with virtual, hybrid, and large-scale in-person event formats
- understanding of their outstanding cost/operational models
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