Senior Manager, Administrative Services
$112,900–$188,100 year
Hybrid · Lake Forest, California, United States
Job Summary
Senior Manager, Administrative Services leads multiple Administrative Services teams within the Administrative Business Partners Center of Excellence (ABP COE) to deliver standardized processes, tools, and operating models that improve efficiency, consistency, and service delivery. Partners with senior leaders to align administrative support models with organizational priorities, defines and monitors KPIs and reporting frameworks, oversees calendar management, travel coordination, expense processing, and event planning, and drives cross-functional initiatives to identify gaps and implement improvements. Establishes change-management plans, ensures alignment and transparency across stakeholders, and builds a pipeline of administrative talent through hiring, development, and performance management.
Required Qualifications
- Bachelor's Degree
- 7+ years in administrative services, business support operations, or related functions
- 5+ years of people leadership experience managing managers or multiple teams
- Knowledge of administrative operations including calendar management, travel logistics, expense management systems, and executive support processes within a corporate environment
- Experience establishing operational frameworks, standard work, and service delivery models across multiple teams or business units
- Experience using performance metrics, reporting tools, and dashboards to monitor service delivery, productivity, and operational outcomes
- Knowledge of change management methods and stakeholder engagement practices to implement process improvements and drive adoption across functions
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