Senior Manager, Account Management
$102,800–$171,300 year
RemoteUnited States or Irving, Texas, United States
Job Summary
Lead and execute the account management strategy across the MAPS customer portfolio, establishing scalable standards for engagement, planning, and governance. Build strong partnerships with executive stakeholders, develop customer health frameworks, and monitor key indicators including adoption, satisfaction, and operational performance. Drive retention initiatives, lead Quarterly Business Reviews, and translate customer feedback into actionable recommendations for product and operational improvements. Coach and develop a team of Account Managers while fostering accountability and operational excellence. Travel up to 25% as needed to support customer meetings. This role is part of McKesson's MAPS function, a Fortune 10 healthcare company focused on making quality care more accessible and affordable.
Required Qualifications
- Degree or equivalent experience
- 12+ years of professional experience
- 4+ years of management experience
- Experience leading Account Management, Customer Success, Customer Relationship Management, or Client Services teams
- Experience managing customer portfolios and building relationships with executive-level stakeholders
- Experience leading customer retention, account planning, customer governance, and business review processes
- Experience developing and managing customer health metrics, risk management processes, and customer engagement strategies
- Experience leading cross-functional initiatives involving Product, Operations, Customer Support, Engineering, or Sales teams
- Demonstrated people leadership experience including coaching, development, and performance management
- Ability to travel up to 25% as needed to support customer meetings and business needs
- Must be able to work at a computer and participate in virtual meetings for extended periods
Desired Qualifications
- Experience within healthcare technology, pharmacy technology, SaaS, or enterprise software environments
- Experience managing large enterprise or strategic customer accounts
- Experience with customer success platforms, CRM systems, or account management tools
- Knowledge of customer lifecycle management, renewals, and expansion planning
- Experience analyzing customer data and building executive-level reporting and business reviews
- Strong executive presentation, negotiation, and stakeholder management skills
- Experience leading organizational transformation or customer experience improvement initiatives
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