Senior Manager, 3PL Client Success

Act as the primary Trade & Distribution liaison to prescription 3PL partners, ensuring customer requirements are understood and met through daily system monitoring, reporting, and close communication to maintain high-level performance and satisfaction. Identify potential service disruptions, triage escalations as appropriate, and lead monthly business review meetings to align service expectations with SLAs while identifying gaps for improvement. Manage contractual relationships with warehouse partners, including cost negotiations and volume commitments, while projecting capacity utilization and presenting business cases for process enhancements to leadership. Drive continuous improvement by designing new processes that satisfy complex specialty pharmacy requirements such as labeling, picking, and lot number control, ensuring inventory accuracy and compliance with DSCSA and GDP regulations. Maintain oversight of returned goods processing, order accuracy, and product tracking while bridging logistics, customer experience, and specialty pharmacy operations to ensure seamless fulfillment.