Senior Maintenance Engineer

Job Summary

Required Qualifications

• •Degree or equivalent experience
• •Knowledge of business process improvement tools and techniques
• •Ability to understand, monitor, update, control, or enhance existing business or work processes
• •Employment of process flows, cycle time, process time and waste concepts
• •Ability to walk through steps, decisions, measurements, dependencies and hand-offs for a specific process
• •Ability to create process flow or workflow diagrams
• •Ability to document types of process decisions and potential impact of each decision
• •Ability to identify and monitor common process bottlenecks
• •Knowledge of customer service concepts and techniques
• •Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• •Ability to provide a quality of service that customers describe as excellent
• •Ability to resolve common customer problems
• •Ability to respond to unexpected customer requests with a sense of urgency and positive action
• •Ability to provide direct service to internal or external customers
• •Ability to document customer complaints in a timely manner
• •Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• •Ability to apply knowledge of problem solving appropriately to diverse situations
• •Ability to identify and document specific problems and resolution alternatives
• •Ability to examine a specific problem and understand the perspective of each involved stakeholder
• •Ability to develop alternative techniques for assessing accuracy and relevance of information
• •Ability to help to analyze risks and benefits of alternative approaches and obtain decision on resolution
• •Ability to use fact-finding techniques and diagnostic tools to identify problems
• •Knowledge of the practical application of engineering science and technology to the construction industry
• •Ability to apply principles, techniques, procedures and equipment for a specific branch of engineering to the design and production of various goods and services
• •Ability to describe main technologies and tools used in engineering and technology
• •Ability to identify key concepts, features and methods of engineering and technology in construction
• •Ability to identify key issues and engineering standards re engineering and technology
• •Ability to cite industry examples and principles of engineering and technology
• •Knowledge of effective project management strategies and tactics
• •Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives
• •Extensive experience utilizing preferred tools, techniques and methods for estimating project cost and time
• •Ability to plan, estimate, staff, organize and monitor significant projects
• •Ability to identify risks and vulnerabilities; create contingency plans
• •Ability to conduct regular and ad-hoc project reviews with project team, sponsors, and clients
• •Ability to maintain open communication among project participants and interested parties
• •Ability to communicate reporting requirements; create monitoring and control mechanisms
• •Knowledge of safety measures for physical facilities
• •Ability to maintain, care for and develop commercial and physical facilities
• •Extensive experience evaluating placement results of staff and equipment according to space planning and requirements
• •Ability to coach others on how to coordinate and maintain the flow of electricity within a physical space
• •Ability to monitor environmental, safety and equipment requirements and conditions
• •Ability to monitor and update processes and procedures to develop and maintain security in the workplace
• •Ability to interact with customers and vendor support staff to resolve complicated problems
• •Ability to participate in coordinating the design and construction of new or enhanced facilities
• •Knowledge of emergency management tools and techniques in a manufacturing organization
• •Ability to prepare for, mitigate, respond to and recover from an emergency
• •Extensive experience simulating and testing plant-wide emergencies, facility evacuation and shut-down procedures
• •Ability to plan for and deal with different types of emergencies
• •Ability to participate in vulnerability assessments or worksite analyses
• •Ability to negotiate agreements for stand-by or back-up production facilities, coordinate during emergencies
• •Ability to maintain emergency communication network and equipment and role of a communications center
• •Ability to train others on procedures for accounting for employees after emergency evacuation
• •Knowledge of troubleshooting approaches, tools and techniques
• •Ability to anticipate, detect and resolve technical problems in a manufacturing environment
• •Extensive experience evaluating business impact of failure and the criticality and timing of needed resolution
• •Ability to resolve difficult or high-impact equipment and systems problems
• •Ability to monitor machine performance and history; address excessive maintenance or repair needs
• •Ability to coach others how to resolve integration or communications problems in multi-vendor environment
• •Ability to apply specific techniques for isolating a problem and defining resolution approach
• •Ability to use advanced diagnostic techniques and tools for unusual or performance-related problems

Desired Qualifications

• •Bachelor's degree
• •English major