Senior Mailroom Adminstrator
$48,693–$64,896 year
On-siteSan Mateo, California, United States
Job Summary
Establish and manage end-to-end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail while meeting daily service level expectations. Maintain the accuracy, security, and regulatory compliance of confidential documents across multiple Operations teams, including Legal, Collections, and Credit Disputes. Track mail activity and operational metrics using Salesforce, Jira, and Google Sheets to build dashboards that reduce manual work and increase efficiency. Proactively plan and implement improvements to mailing processes, systems, and logistics to support scalable operations, while partnering with cross-functional teams to enhance collaboration. Contribute to vendor transition initiatives and identify opportunities to automate workflows using Generative AI tools.
Required Qualifications
- 2+ years of experience in mailroom, logistics, document operations, facilities operations, or a similar high-volume operational environment
- Experience handling confidential or regulated documents while following established security and compliance procedures
- Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables, or equivalent spreadsheet tools
- Experience using business systems such as Salesforce, Jira, or comparable workflow management platforms
- Ability to work onsite full-time in Burlingame, CA
- Ability to lift or move packages weighing up to 20 pounds
- Demonstrates a high level of professionalism, discretion, and care—especially when handling sensitive or confidential information
- A self-starter who is motivated, adaptable, and confident, with strong problem-solving skills and the ability to work efficiently under pressure
- Comfortable with process-oriented thinking and eager to contribute to the development and refinement of mailroom operations
- Ability to work onsite five days per week
- Operates primarily during Pacific Time business hours (approximately 8:00 AM–4:30 PT)
Desired Qualifications
- Knowledge of tools used to automate operational workflows
- Experience working in financial services or another highly regulated industry
- Ability to learn and understand new technologies and processes in a short time frame
- Ability to utilize time management skills to prioritize tasks and deadlines
- Good verbal/ writing skills and ability to present information in a clear and concise manner
- Brings a continuous improvement mindset, with a willingness to identify inefficiencies, propose solutions, and help implement them in collaboration with the broader team
- Experience partnering with third-party vendors to improve operational processes
- Ability to identify process improvement opportunities and translate them into scalable operational solutions using automation and Generative AI tools
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