Senior Living Client Services Manager
On-siteHarrisburg, Pennsylvania, United States
Job Summary
Coordinate high-quality home health services and manage client service coordination while addressing emergent scheduling and staffing needs. Oversee an assigned caseload through relationship-building with clients, families, referral sources, payors, and community organizations. Foster collaborative relationships with office and field staff, partner with Clinical Managers to support supervision, and monitor key operational and financial metrics including admissions and referral outcomes. Deliver exceptional customer service to contribute to office growth and overall operational success within BAYADA's 50-year legacy of compassion and reliability in Harrisburg, PA.
Required Qualifications
- Bachelor's degree
Desired Qualifications
- Prior knowledge of or experience with Medicare and OASIS
- Previous medical office, healthcare, or home care experience
- Prior supervisory or leadership experience
- Demonstrated success in achieving goals and taking on increasing levels of responsibility
- Ambition and desire to grow and advance within the organization
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
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