Senior Learning Operations Specialist

Leads the development and coordination of integrated learning systems and programs, streamlining program management practices, supporting integrations and enhancements, and designing scalable cross-workstream processes. Partners with leadership and cross-functional teams to prioritize divisional work, define data and metrics, analyze impact, guide change adoption, manage vendors, and ensure learning solutions effectively build drive team member capability and performance. Develop and implement methods to streamline program management practices, system productivity and learner experience aligned to future L&TD needs. Partner with L&TD leadership to prioritize division-level work, sequencing and resource allocation. Serve as the functional owner supporting integrations, optimization efforts and enhancement roadmaps in coordination with cross-functional teams and vendors. Determine data requirements, establish metrics and perform analysis to measure learning effectiveness and impact. Develop cross-workstream processes, SLAs and manage initiative lifecycles. Lead cross-functional project teams through initiatives that enhance outputs. Facilitate change plans for division-level initiatives and measure adoption. Assess and recommend learning portfolio requests, templates and knowledgebases. Manage vendor delivery by setting expectations, monitoring performance and ensuring outcomes. Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.