Senior Learning Operations Coordinator
On-siteBaton Rouge, Louisiana, United States
Job Summary
Plan, administer, and coordinate online and instructor-led learning experiences for Alliance Safety Council's signature programs, OSHA Training Institute, and ARSC initiatives. Conduct essential training logistics including material distribution, environment setup, documentation preparation, catering arrangements, survey collection, and certificate issuance. Manage the LMS for scheduling, course setup, maintenance, reporting, and digital classroom support while troubleshooting Tier 3 support cases. Serve as the subject matter expert and peer coach for student support, class management, and new hire onboarding. Compile reporting data for OSHA and administer the Outreach Training Program, including card requests and prerequisite monitoring. Act as a point of contact for participants, instructors, partners, and vendors while leading process improvements and standard operating procedure creation. Work Monday through Friday with flexibility for occasional after-hours or weekend work.
Required Qualifications
- 2+ years of experience working in a learning operations or support role
- demonstrated ability to act as a peer leader, mentor, and coach within the team
- competence in written and verbal communications
- competence in computer skills
- competence in multitasking
- competence in phone and email communication
- competence in etiquette
- strong sense of urgency
- attention to detail
- ability to thrive in a collaborative team environment
- ability to execute standard processes and tasks
- competence in task management
- competence in prioritization
- competence in problem resolution
- superior customer service orientation
- customer support skills
- strong aptitude for peer mentoring, coaching, and guidance
- strong aptitude for listening and responding
- strong aptitude for curiosity
- strong aptitude for checking for understanding
- strong aptitude for follow-through
- high degree of interpersonal skills
- Bachelor's degree
- 5+ years of experience in administration, operations, or customer service
- experience with adult learners in the skilled workforce
Desired Qualifications
- Experience with adult learners in the skilled workforce
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