Senior Learning Design Professional
$71,100–$97,800 year
RemoteUnited States
Job Summary
Analyze and organize content to design learning solutions, including storyboards, scripts, performance support materials, and mobile learning. Collaborate with subject matter experts to assess learning needs, write learning goals, and coordinate performance assessments. Track program effectiveness through learner satisfaction and proficiency testing while providing instruction to facilitators. Conduct needs analyses with clients to determine the relevance of learning solutions and influence departmental strategy on technical approaches. Perform work independently with considerable latitude in determining goals and approaches.
Required Qualifications
- Bachelor's degree from an accredited institution
- At least 3 years of experience learning design, focused on adult learners
- Minimum 2 years in a consumer-facing position, demonstrating customer orientation
- Proficiency with Articulate 360, including Storyline and Rise
- Demonstrated experience with eLearning strategies and adult learning theories
- Experience with contributing to continuous improvement of member and customer experiences
- Knowledge of PowerPoint, Excel, Word, Outlook, Teams or equivalent tools
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps
- Wireless, wired cable or DSL connection
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- Occasional travel to Humana's offices for training or meetings may be required
Desired Qualifications
- At least 3 years of experience in Medicaid, Medicare, provider products, contact center, or healthcare or insurance environments
- Minimum of 4 years of experience designing curriculum content, eLearning programs, and virtual learning solutions
- Demonstrated project management experience; PMP certification
- Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Human Resources, or related field
- Proficiency in designing virtual instructor-led training
- Experience managing courses within a Learning Management System (LMS)
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