Senior Lead, Shared Services
On-siteBengaluru, Karnataka, India
Job Summary
Lead and mentor the billing and collections team, setting clear KPIs and enforcing strict debt recovery SLAs including service deactivation or legal notices. Oversee daily billing operations for accuracy and compliance, serving as the senior escalation point for critical client and internal disputes. Coordinate cross-functionally with Sales, Customer Service, and Corporate Finance to reconcile discrepancies and monitor cash flow to minimize delinquency. Partner with BI and technology teams to design dashboards tracking billing efficiency and collections effectiveness, while identifying process improvements and documenting workflows into robust SOPs. Participate in month-end and year-end close activities to mitigate financial leakage. This role requires 6-8 years of finance operations experience, SQL/Excel proficiency, and familiarity with ERP systems and BI platforms like Tableau.
Required Qualifications
- 6-8 years of professional experience in finance operations, billing, collections, or a comparable leadership role
- Strong expertise in debt recovery processes, SLA enforcement, and financial compliance
- Advanced proficiency in SQL and Excel for operational data analysis and reporting
- Experience with ERP systems and financial automation tools
- Familiarity with BI platforms (e.g., Tableau, Power BI) for translating data into actionable insights
- Skilled in team management, stakeholder communication, and cross-functional collaboration
- Excellent communication skills with the ability to bridge operational finance and strategic business needs
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