Senior Lead - Process & Optimisation
On-siteMelbourne, Victoria, Australia
Job Summary
Lead end-to-end change enablement for Organisation Design & Implementation process and service improvements, including impact assessment, engagement, readiness, communications, training, rollout, and sustainment. Prioritise and sequence the change backlog by balancing value, capacity, dependencies, risk, and practitioner impact while contributing to the design of process changes that improve hand-offs, governance, controls, and documentation. Develop practical change plans and build practitioner capability through guidance, training, walkthroughs, coaching, and feedback loops. Create practitioner-friendly documentation, playbooks, and guides to support adoption, then coordinate rollout activity to ensure changes are well sequenced and aligned with priorities. Track change impact and adoption to measure effectiveness and inform future improvement activity, partnering with relevant teams where dependencies exist.
Required Qualifications
- Strong experience leading end-to-end change management activity, including impact assessment, engagement, communications, readiness, training, adoption and sustainment.
- Ability to prioritise and sequence change activity, balancing business value, delivery capacity, dependencies, risk and practitioner impact.
- Experience contributing to process, service or ways-of-working improvements, including forming a practical view on what should and could change.
- Strong ability to translate complex process or service changes into clear plans, guidance, documentation and implementation materials.
- Strong facilitation, communication and capability-building skills, including the ability to run workshops, walkthroughs, training and feedback sessions.
- Strong stakeholder management skills, with the ability to partner with senior stakeholders, practitioners and cross-functional teams to test, refine and embed change.
- Ability to track adoption, readiness, practitioner experience and sustainment outcomes, and use insights to improve future change activity.
- Understanding of workforce transformation, organisation design, restructuring, implementation or related T&C delivery processes.
- Ability to work independently, manage ambiguity and contribute as part of a fungible Process & Optimisation team.
Desired Qualifications
- Change management qualification or certification will be well regarded, as will experience in organisation design, workforce implementation, restructuring, transformation delivery, HR operations, process improvement, service design, automation, data-related change or practitioner enablement.
- Relevant university qualifications will be well regarded but are not a barrier to entry.
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