Senior/Lead Online Enrollment Specialist
$51,750–$68,994 year
HybridWestlake Village, California, United States
Job Summary
Build out employee benefit plans and rules for new and renewing groups on PRO Apply, Ease, and Employee Navigator platforms. Respond to build requests and benefit platform inquiries via telephone and written correspondence, analyzing potential system problems to provide solutions. Document all activities in Salesforce and collaborate with broker partners and internal departments to facilitate seamless enrollment processes. Mentor staff, provide training support, and initiate assignments to help team members achieve performance objectives. Proactively identify issues to mitigate risks and enhance service quality while maintaining a broker-first approach.
Required Qualifications
- High school diploma or equivalent
- Minimum of 5 years of experience in employee benefits products such as group health, dental, vision, life, and worksite
- Proficiency in using Microsoft Office Suite, Salesforce, and a combination of PRO Apply, Ease and/or EE Navigator platforms
- Excellent verbal and written communication skills
- Excellent customer service and relationship building skills
- Excellent analytical and problem-solving abilities with a focus on attention to detail
- Excellent planning, organizational, and time management skills
- Adept at managing high workloads and prioritizing effectively in a fast-paced environment
- Must be available for overtime during peak periods, holidays, and weekends as requested
- Must be able to work full-time, Monday to Friday
Desired Qualifications
- Minimum of 5 years of experience in employee benefits products such as group health, dental, vision, life, and worksite is preferred
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