Senior Lead - HR Shared Services
RemoteGhana
Job Summary
Oversee day-to-day HR Shared Services operations, ensuring timely and accurate execution of activities across the employee lifecycle. Coordinate workload allocation, prioritisation, and operational follow-through while tracking service KPIs including SLA adherence, turnaround times, quality metrics, and error rates. Partner with People Partners, Talent Acquisition, Payroll, Finance, Legal, and HRIS teams to deliver seamless support, aligning stakeholders on timelines, approvals, and documentation standards. Manage employment contract issuance, renewals, amendments, and probation administration, ensuring all documentation is accurately maintained within HR systems. Coordinate monthly payroll input readiness, validate commissions and bonuses, and investigate discrepancies with Payroll and Finance. Oversee offboarding processes, including exit documentation and benefits cessation, and administer disciplinary and grievance cases from scheduling to closure. Conduct regular audits to identify data inconsistencies, maintain confidentiality around employee records, and drive HR data quality initiatives. Identify operational inefficiencies, implement process improvements, and support automation and AI-enabled HR operations initiatives.
Required Qualifications
- Bachelor's degree in Human Resource Management, Business Administration, or a related field
- Certified HR Practitioner in Ghana
- 4–5 years' experience in HR Shared Services, HR Operations, or employee lifecycle administration roles
- Hands-on experience across HR records management, contracts administration, payroll coordination, offboarding, and employee relations support
- Strong understanding of HR operations, compliance requirements, and employee lifecycle processes
- Strong stakeholder management and cross-functional coordination skills
- Close attention to detail with strong risk awareness and control discipline
- Strong analytical and reporting capabilities with experience using operational metrics to drive improvements
- Experience supporting automation, process improvement, or AI-enabled HR operational initiatives
- Strong communication, escalation management, and problem-solving skills
- Ability to manage multiple priorities and work within tight deadlines
Desired Qualifications
- Experience working within fast-paced or multi-country operational environments
- Experience using HRIS systems such as HiBob or equivalent platforms
- Familiarity with ticketing or case management systems such as Freshservice
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