Senior / Lead CRM & Loyalty Consultant
HybridLisbon, Lisbon, Portugal or Belgrade, Central Serbia, Serbia
Lisbon, Lisbon, Portugal or Belgrade, Central Serbia, SerbiaHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead CRM strategy implementation, optimize enterprise systems, and drive digital transformation for global clients. Oversee complex projects ensuring on-time delivery, conduct requirements engineering for platforms like Salesforce and Adobe, and define long-term roadmaps. Advise stakeholders on value generation opportunities, manage business backlogs, and facilitate workshops for idea creation. Mentor junior consultants, act as a subject matter expert in pitches, and build bridges between internal and client teams. Configure workflows, lead change management, and leverage analytics for strategic enhancements.
Required Qualifications
- CRM Platforms Expertise in multiple CRM platforms, with experience in large-scale implementations
- Leads CRM strategy, digital transformation, and enterprise-wide implementations
- Databases Proficiency in database knowledge, primarily for understanding data structures in CRM projects
- Industry Specialization Provides cross-industry expertise, with experience in global or highly regulated industries
- CRM Configuration & Optimization Configures CRM workflows, automation, and best practice implementations
- Stakeholder Engagement Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation
- Project & Change Management Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption
- Data Analytics & Reporting Leverages predictive analytics and AI-driven insights for strategic CRM enhancements
- CRM Training & Documentation Leads CRM adoption programs, ensuring best practices and user engagement
- Business Process Mapping Leads business process re-engineering, aligning CRM with strategic business goals
- CRM Strategy & Roadmap Defines long-term CRM roadmaps, transformation strategies, and global implementations
- Acting as a mentor for junior consultants and analysts
- Developing recognized expertise in multiple relevant technologies or topics
- Managing business backlog items and driving prioritization through value generation
- Acting as a subject matter expert in client pitches and business development activities
- Conducting requirements engineering and creating functional specifications for solutions based on platforms like Adobe, Salesforce, Microsoft Dynamics & Sitecore
- Documenting and managing functional/non-functional requirements through various techniques
- Defining and enhancing industry-specific business processes
- Supporting and consulting customers throughout their digital projects, ensuring the best possible customer experience
- Building the business bridge between internal stakeholders and client stakeholders
- Collaborating closely with development, UX/Design, and content teams
- Preparing and facilitating client workshops for idea creation and requirements engineering
- Staying updated on digital trends and understanding their impact on clients' businesses
- Team player with organizational skills and dedicated to transparency
- Must be available for weekend shifts
- Valid driver's license
- Bachelor's degree
- Excellent communication skills
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
- Bachelor's degree
- Excellent communication skills
- Must be able to lift 50 lbs
Desired Qualifications
- CRM Platforms Expertise in multiple CRM platforms, with experience in large-scale implementations
- Leads CRM strategy, digital transformation, and enterprise-wide implementations
- Databases Proficiency in database knowledge, primarily for understanding data structures in CRM projects
- Industry Specialization Provides cross-industry expertise, with experience in global or highly regulated industries
- CRM Configuration & Optimization Configures CRM workflows, automation, and best practice implementations
- Stakeholder Engagement Manages C-level stakeholders, aligning CRM initiatives with business growth and digital transformation
- Project & Change Management Leads enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption
- Data Analytics & Reporting Leverages predictive analytics and AI-driven insights for strategic CRM enhancements
- CRM Training & Documentation Leads CRM adoption programs, ensuring best practices and user engagement
- Business Process Mapping Leads business process re-engineering, aligning CRM with strategic business goals
- CRM Strategy & Roadmap Defines long-term CRM roadmaps, transformation strategies, and global implementations
- Acting as a mentor for junior consultants and analysts
- Developing recognized expertise in multiple relevant technologies or topics
- Managing business backlog items and driving prioritization through value generation
- Acting as a subject matter expert in client pitches and business development activities
- Conducting requirements engineering and creating functional specifications for solutions based on platforms like Adobe, Salesforce, Microsoft Dynamics & Sitecore
- Documenting and managing functional/non-functional requirements through various techniques
- Defining and enhancing industry-specific business processes
- Supporting and consulting customers throughout their digital projects, ensuring the best possible customer experience
- Building the business bridge between internal stakeholders and client stakeholders
- Collaborating closely with development, UX/Design, and content teams
- Preparing and facilitating client workshops for idea creation and requirements engineering
- Staying updated on digital trends and understanding their impact on clients' businesses
- Team player with organizational skills and dedicated to transparency
- Must be available for weekend shifts
- Valid driver's license
- Bachelor's degree
- Excellent communication skills
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
- Bachelor's degree
- Excellent communication skills
- Must be able to lift 50 lbs
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