Senior Lead, Commercial Business Analyst
HybridHaryana, State of Haryāna, Republic of India
Job Summary
Lead end-to-end requirement gathering sessions with cross-functional stakeholders to define business needs and project scope. Drive process mapping, documentation, and standardization while translating complex technical concepts into clear, business-friendly language. Build strong relationships with stakeholders across all levels to ensure alignment on priorities and collaborate with business teams to identify needs and drive solution delivery. Develop comprehensive project charters, identify opportunities for process improvement, and maintain consistent communication between business and IT teams throughout the project lifecycle. Ensure compliance with regulatory requirements and contribute to Agile project delivery via sprint planning and backlog refinement. This Senior Lead role supports Stryker's global healthcare technology initiatives in Orthopaedics, Medical and Surgical, and Neurotechnology.
Required Qualifications
- MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT)
- 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
- Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
- Proven experience documenting complex processes and translating them into clear, actionable insights
- Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management)
- familiarity with Salesforce, ServiceMax, or Oracle CPQ
- Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
- Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
- Knowledge of Agile methodologies and experience working in regulated environments
- flexibility to support global stakeholders
- Travel Percentage: 20%
Desired Qualifications
- MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
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