Senior Knowledge Manager IC4

Senior Knowledge Manager IC4 focused on building and governing ClearScore's knowledge corpus. You will function as hands-on librarian/documentarian/data steward and as a strategic knowledge architect, establishing standards, owning the canonical index, and coordinating a federated network of domain owners and maintainers. Responsibilities include rolling out a Knowledge Strategy endorsed by executives, separating authoritative knowledge from working documents, maintaining and ensuring freshness of the knowledge corpus, mapping domains to fill knowledge gaps, and integrating structured learning outputs from major decisions, incidents, and launches. You will specify requirements for how knowledge is indexed, retrieved, and served into internal AI tools, collaborate across Legal, Risk, Compliance, AI Engineering, and the Data/Architecture groups, and author and maintain the Group’s canonical knowledge index. Essential capabilities include turning messy source material into clear, accurate, well-structured content, designing taxonomies and indices, governing ownership and retention, understanding AI knowledge consumption, fluency with wikis and knowledge bases, influencing without authority, and a bias toward action. Desirable background includes experience in financial services/regulated industries, library or information science/knowledge engineering, federated operating models, and exposure to AI-assisted knowledge retrieval considering external and internal system needs. The role is mid-level, individual contributor, reporting to the VP of Operations, with a hybrid in-office/remote work pattern and a minimum in-office cadence. The posting highlights a hybrid model with 2–3 days in-office for higher levels and emphasizes flexible work, career growth, inclusion, and ongoing learning opportunities.