(Senior) Key Account Manager (f/m/x)
HybridBerlin, State of Berlin, Germany
Job Summary
Manage key e-commerce accounts with a strategic, sales-driven approach, fostering accountability for client relationships including profit and loss aspects. Ensure SLA adherence, monitor KPI variances, and evaluate customer satisfaction through accurate internal reporting. Identify and lead cross-selling and upselling opportunities from proposal to contract signing while developing sustainable, trust-based client relationships to achieve high satisfaction. Prior experience managing complex commercial relationships with high-growth customers in e-commerce or similar fields is required, alongside a deep understanding of logistics, supply chain management, and e-commerce. Proficiency in both German and English (C1 or above) is essential. This role supports Seven Senders' mission to simplify international shipping for e-commerce companies across Europe.
Required Qualifications
- Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
- Deep understanding of logistics, supply chain management, and e-commerce
- Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
- Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
- Proficient in both German and English (C1 or above)
- Excellent storytelling skills to craft compelling narratives and build strong client relationships
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