Senior IVR Developer
$31,200–$31,200 year
On-siteRichmond Hill, Ontario, Canada
Job Summary
Design, develop, and support DTMF and conversational IVR applications using Cisco CVP, Call Studio, and VXML while integrating custom Java elements with backend systems. Perform unit, component, and systems testing, configure DNIS routing, and develop integrations via REST APIs, OAuth2, and Microsoft SQL Server. Troubleshoot complex production issues, complete root-cause analysis, and provide effort estimates for enhancements. Participate in 24/7 support coverage for highly available applications, maintain technical documentation, and collaborate with solution architects, business partners, and design teams to build scalable customer-service solutions.
Required Qualifications
- Undergraduate degree, technical diploma or equivalent professional experience
- Minimum four years of hands-on experience developing DTMF IVR applications using Cisco CVP
- Strong experience with Cisco Call Studio, CVP VXML Server and Call Studio GUI
- Experience developing custom CVP elements using Java
- Experience deploying and supporting applications using Apache Tomcat
- Strong Java development experience
- Experience integrating applications with HTTP REST APIs, OAuth2, XML web services and SQL Server
- Working knowledge of UCCE and ICM routing
- Experience with DNIS, skill-group queues, CTI variables and Finesse Agent Desktop
- Experience supporting complex, business-critical applications in a production environment
- Strong troubleshooting, root-cause analysis and remediation skills
- Experience working within Agile and traditional SDLC environments
- Familiarity with Jira, Confluence and Cyara
- Strong written and verbal communication skills
- Ability to work independently and collaboratively within a technical team
Desired Qualifications
- Experience developing conversational voice bots using Google Dialogflow, Microsoft technologies or similar platforms
- Experience analysing speech interactions and tuning natural-language understanding models
- Knowledge of AWS, Microsoft Azure or Google Cloud Platform
- Experience working within a large financial institution or another regulated enterprise environment
- Graduate degree or relevant technical certifications
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