Senior IT Technician
On-siteVictoria, British Columbia, Canada
Job Summary
Deliver technology solutions to small and mid-sized business clients by troubleshooting technical issues, investigating root causes, and resolving infrastructure problems across desktops, servers, networks, cloud services, and storage environments. Liaise with business leaders and client teams to provide remote or on-site support, while collaborating with Account and Project Management teams to plan, configure, deploy, and document scalable IT solutions. Maintain client commitments and service delivery expectations by following change management procedures and assisting with project implementation and transition activities. This role supports the greater Victoria, BC area and requires a personal vehicle, with a focus on delivering well-documented, client-centric results.
Required Qualifications
- 4+ years of experience in an IT consulting or senior technical support role
- Post-secondary education in a computer-related discipline
- Microsoft certifications and related industry technical certifications, such as AWS
- Advanced knowledge of Windows 10, Windows Server 2016/2019, Microsoft Azure, and Microsoft 365
- Experience with virtualization technologies, including Microsoft Hyper-V and VMware
- Advanced knowledge of Microsoft Active Directory
- Advanced knowledge of networking and routing technologies
- Strong written and verbal communication skills with the ability to communicate clearly and professionally with clients, co-workers, and leadership
- Ability to collaborate effectively with technical colleagues, leaders, and client teams to deliver integrated solutions
- Strong analytical thinking skills with the ability to assess client needs, define objectives, and scope solutions
- Ability to adapt quickly to changing client demands, priorities, and technologies
- Strong documentation and knowledge-sharing skills, with the ability to create high-quality technical documentation
- Client-centric service orientation with the ability to balance quality, timeliness, and efficiency
- Ability to remain calm and work efficiently in stressful circumstances
- Strong time management skills and the ability to work with minimal supervision
- Own vehicle with insurance appropriate for business use
- Compliance with the safety standards of F12 and all of its clients
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