Senior IT Support Specialist
Hybrid · Minneapolis, Minnesota, United States
Job Summary
Senior IT Support Specialist providing Tier I–III technical support both remotely and on-site for End User Services. Responsibilities include troubleshooting PC hardware/software, imaging/loading PCs, on-site and remote support for client offices, contributing to network infrastructure projects, maintaining detailed ticket/asset records, and mentoring less-experienced technicians. Must be able to work in-person at client sites in the Minneapolis area, participate in on-call rotations, and leverage Microsoft technologies (Active Directory/Entra, Microsoft 365) to support users and ensure SLA adherence.
Required Qualifications
- Demonstrated customer service skills
- Willingness to troubleshoot issues with new or unknown technologies
- Experience imaging or loading PCs for use
- Experience with PC refreshes, replacing existing PCs, and transferring of data
- Experience with break/fix replacement hardware components on PCs
- Working knowledge of Microsoft Active Directory & Entra, Microsoft 365 Products, and Windows Operating System
- Willingness to participate in an on-call rotation and perform after hours work as needed
- Leadership qualities including the ability and desire to coach and mentor less experienced team members
- Education/Experience: High school diploma or equivalent or combination of education and experience. Advanced technical training preferred
- Experience with Networking, Intune MDM, and other Microsoft Products preferred
- At least 5-7 years of experience with desktop troubleshooting
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.