Senior IT Support Specialist

Senior IT Support Specialist provides onsite and remote IT support to end users, including senior leadership; diagnose and resolve issues across computers, servers, mobile devices, printers, networks, and business systems; install, configure, test, and maintain hardware and software; monitor and maintain local IT infrastructure; coordinate with global IT teams and external vendors; lead and support implementation of new technologies and corporate IT initiatives; train users and IT staff; support budgeting and cost monitoring for IT-related expenses; maintain documentation and inventory of IT assets; build a knowledge base of resolved issues; provide proactive recommendations for system upgrades and improvements; ensure continuous improvement of IT processes and prioritize workload in alignment with business needs.