Senior IT Support Engineer
On-site · Birmingham, England, United Kingdom
Job Summary
Senior IT Support Engineer responsible for delivering advanced Level 3 support across hardware, software, network, and infrastructure; act as the escalation point for complex incidents; mentor and guide 1st/2nd line engineers; support onboarding and training of new team members; manage Windows Server environments, AD/GP, Exchange Online, and Microsoft 365; oversee network infrastructure including switches, firewalls, VPNs, backups, disaster recovery, and security controls; contribute to technical documentation and knowledge base; participate in IT projects and continuous improvement initiatives; drive cybersecurity initiatives and IT audits.
Required Qualifications
- Minimum 10 years' experience in IT support or systems administration.
- Strong knowledge of Microsoft 365 Administration, Microsoft Exchange Online, Microsoft Entra ID, Microsoft Azure, Microsoft Windows Server Administration, Active Directory and Group Policy.
- Experience with virtualization technologies (VMware and/or Hyper-V).
- Experience with endpoint security and device management.
- Proven ability to troubleshoot complex technical issues and work independently.
- Excellent communication and customer service skills.
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