Senior IT Support Engineer
On-site · Dubai, Dubai, United Arab Emirates
Job Summary
Senior IT Support Engineer to own escalations end-to-end across Google Workspace and Microsoft 365 environments; manage Windows Server 2016–2022 and Windows client landscape, administer Android devices, drive root‐cause resolution for recurring issues, and help mature service operations. Experience with Datto (RMM/backup/BCDR/Autotask) is highly beneficial. Responsibilities include resolving tier‐1/3 incidents for Windows 10/11 and Android devices, advanced troubleshooting for GWS and M365, VIP/executive support, platform administration, endpoint management & security, ITIL service operations, and contributing to projects with automation (PowerShell, admin APIs). Leadership traits, collaboration, and a focus on mentoring junior engineers are emphasized.
Required Qualifications
- 5+ years in IT support/operations with senior (tier-2/3) responsibilities in a corporate environment
- Google Workspace administration (core apps, Admin Console, groups, routing, security, basic vault/retention)
- Microsoft 365 administration (Teams, SharePoint/OneDrive, identity and access, security/compliance basics)
- Windows Server 2016–2022 (AD DS, DNS, DHCP, GPO; file/print; basic PKI and Hyper‐V exposure)
- Windows 10/11 endpoint support, imaging/provisioning, drivers, updates, device encryption, and troubleshooting
- Android device support
- Solid networking fundamentals: TCP/IP, LAN/WLAN, VPN, DNS/DHCP, firewalls, proxies
- Experience operating in an ITIL-aligned service environment (incident/problem/change), with strong ticket hygiene and documentation
- Excellent communication with non‐technical users; calm under pressure and comfortable leading bridges during incidents
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