Senior IT Support Administrator
On-sitePerth, Western Australia, Australia
Job Summary
Act as the first point of contact for end users in field or remote operations centers and serve as the second line escalation point for Support Assistants. Liaise with Operational Technology Services teams to support infrastructure deployment, monitor systems, and handle alerts per procedure. Monitor open tickets, provide weekly reports, and implement standard solutions while completing periodic maintenance tasks including patching, backups, and restores. Coordinate purchasing and logistics for hardware maintenance and system update rollouts, and respond to cyber issues reported by field personnel. Generate support activities with external vendors and create IT infrastructure documentation as required. This role supports Fugro's global marine operations and geodata workflows within the OT Services team.
Required Qualifications
- Tertiary degree or certificate in Information Technology, Computer Science or related fields
- Proven experience in similar roles or work within the marine/offshore industries
- Good understanding of IT service management process (ITIL) and ITSM tools
- Solid technical knowledge on both desktop and server infrastructure
- Solid technical knowledge on enterprise applications
- Solid technical knowledge on multiple platforms such as Windows & Linux
- Pro-active and dynamic approach to work
- Ability to demonstrate critical thinking and problem-solving skills
- Ability to use appropriate data analysis, interpretation
- Strong communications skills
- Ability to interact effectively at all organizational levels
- Ability to generate written instructions and support documentation
- Evidence of Australian working rights
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