Senior IT Specialist
On-siteBengaluru, Karnataka, India
Job Summary
Respond to in-house and remote IT requests via walk-in, email, and service tickets, documenting all interactions in the ITSM ticketing system. Support the India office and global teams across time zones by handling incidents, resolving cross-departmental issues, and staying current on software and hardware updates. Procure, configure, and stage devices before onboarding, then enroll them via MDM platforms and provision accounts through IdP solutions with appropriate access rights. Execute offboarding procedures including account deprovisioning and device retrieval while maintaining an accurate hardware and software asset catalog. Administer MDM and IdP platforms for policy configuration and compliance, manage ITSM tools for incident tracking and change management, and ensure applications are patched per security requirements. Work occasional evenings and weekends to support distributed teams.
Required Qualifications
- 3+ years of IT support or similar experience
- 1+ years working with various hardware and software, including Apple laptops
- Hands-on experience with MDM platforms (Jamf Pro, Intune, or Kandji) for device enrollment, policy enforcement, and compliance
- Proficiency with IdP solutions (Okta, Azure AD, or OneLogin) including SSO, MFA, and user lifecycle management
- Experience with ITSM tools (ServiceNow, Jira Service Management, Zendesk or Freshservice) for ticketing, SLA tracking, and asset management
- Proven ability to manage IT onboarding and offboarding end-to-end
- Ability to support distributed teams across multiple time zones
- Strong problem-solving, communication, and multitasking skills
- Fluent in written and spoken English
- Availability to work occasional evenings and weekends
Desired Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Prior experience supporting employees across India and global offices
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