Senior IT Service Technician
On-sitePhoenix, Arizona, United States
Job Summary
Provide technical support for the implementation, configuration, deployment, maintenance, and support of information technology systems across Labcorp operations. Support client computing devices, servers, printers, and wireless networking equipment while creating, analyzing, and transferring data using specialized software applications. Troubleshoot and resolve hardware, software, networking, and peripheral device issues, maintaining accurate hardware and software asset inventory records. Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve technical issues and support business objectives. Perform additional duties as assigned, including diagnosing complex cross-system issues and prioritizing multiple support requests.
Required Qualifications
- High school diploma with 7 or more years of information technology support experience
- Associate degree in Information Technology, Computer Science or Information Systems with 5 or more years of information technology support experience
- Bachelor's degree in Information Technology, Computer Science or Information Systems with 3 or more years of information technology support experience
- 5 or more years of experience providing desktop, workstation, or end-user technical support
- 3 or more years of experience supporting Windows-based computing environments
- 2 or more years of experience supporting servers, printers, and network-connected devices
- 1 or more years of experience configuring or supporting wireless networking equipment
- 1 or more years of experience performing hardware deployment, software installation, and device configuration activities
- Ability to lift IT Hardware up to 50 lbs
- Strong customer service and end-user support skills
- Ability to communicate technical information effectively to both technical and non-technical audiences
- Ability to build and maintain effective working relationships with internal customers and vendors
- Strong analytical, troubleshooting, and problem-solving skills for complex, cross-system issues
- Ability to prioritize multiple support requests and meet deadlines
- Ability to work independently with minimal oversight and as part of a team
- Up to 20% travel within Arizona, Southern Nevada, and New Mexico
Desired Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
- CompTIA A+ certification
- 2 or more years of experience supporting healthcare, laboratory, or clinical environments
- 2 or more years of experience managing IT asset inventory or technology lifecycle activities
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