Senior IT Service Engineer
On-siteCandler, North Carolina, United States
Job Summary
Provide exceptional customer service while managing Tier 3 escalations, Tier 1/2 issues, and end-user project support. Answer telephone queue calls, assist with IT needs, or direct customers to appropriate resources. Maintain a calm, professional tone in all communications and escalate tickets exceeding four hours. Participate in on-call rotation and execute managed services projects at the direction of service management. Requires five to eight years of IT experience including Windows server, Azure cloud, M365, and networking. Must possess a valid driver's license, pass a drug screen and background check, and have color vision. Based in Asheville, NC, with a competitive salary and benefits package.
Required Qualifications
- High School Diploma
- 5-8 years of in Information Technology including end user, Windows server, Azure cloud, M365 and networking configuration and support
- The ability to provide excellent Customer Experience (CX)
- Demonstrate proficient writing and speaking skills
- Must be proficient in Microsoft Office applications
- Comfort using a wide variety of IT-specific applications
- Must possess a valid driver's license
- Can successfully pass a drug screen and background check
- Must be able to see color to discern color-coded wiring
Desired Qualifications
- Bachelor's Degree
- Experience in an MSP and relevant tools including CW Manage, IT Glue and Kaysea VSA
- Experience with standard vendors (or similar tech) is preferred including Datto, Fortinet, SonicWall, StorageCraft and AppRiver
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