Senior IT Service Desk Medewerker
On-siteAmsterdam, North Holland, The Netherlands
Amsterdam, North Holland, The NetherlandsOn-siteContractSenior LevelEnterprise
ContractSenior LevelEnterprise
Job Summary
Analyze IT tickets, identify recurring patterns, and determine routing for the central Service Desk or specialist teams. Support colleagues with IT inquiries and incidents while documenting solutions, creating work instructions, and maintaining runbooks. Own incident progress, monitor service levels, and actively propose process improvements for scalability. Collaborate with the Store DevOps team to free up capacity for structural enhancements. Work within the Service Desk and other IT teams to foster team growth and continuous improvement.
Required Qualifications
- Servicegericht
- Analytisch sterk
- Eigenaarschap
- Duidelijke communicatie
- Leggen van oplossingen goed vast
- Mee nemen van collega's in de aanpak
- Minimaal 5 jaar ervaring binnen IT-support of een Service Desk-omgeving
- Kennis van TOPdesk
- Kennis van Microsoft 365
- Kennis van Intune
- Kennis van Windows
- Kennis van Microsoft Entra
- Bij voorkeur ervaring met ITIL
- Bij voorkeur ervaring met werkplekbeheer
- Bij voorkeur basis netwerk kennis
- Schrijven van werkinstructies of kennisartikelen
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.