Senior IT Program Manager - Federal AI Technology Program
$225,000–$225,000 year
RemoteUnited States or Remote, Oregon, United States
Job Summary
Lead the full program lifecycle from pilot deployment through enterprise-wide implementation and steady-state operations for a federal AI technology solution. Manage program budget, cost control, forecasting, profit and loss, and executive reporting while serving as the primary contact for federal stakeholders, contracting officers, and client leadership. Drive business process analysis, workflow integration, training, service desk operations, user support, and customer adoption alongside cybersecurity monitoring and compliance reporting. Build KPI dashboards measuring adoption, utilization, service levels, and return on investment. Coordinate cybersecurity monitoring, audit readiness, and secure deployment across approved environments, including corrections, detention, law enforcement, or public safety. Manage milestones, risks, issues, change control, and deliverables while leading implementation, training, service desk, cybersecurity, and compliance team members. Identify opportunities to expand the program to additional facilities or AI-enabled use cases. Ensure compliance with federal acquisition, data governance, and contract requirements. Travel nationwide approximately 25% of the time during deployment activities.
Required Qualifications
- 15+ years of IT program or project management experience, including large-scale implementation and operations programs
- Experience supporting federal government contracts as a consultant or contractor
- Experience in corrections, detention, law enforcement, public safety, or similar mission-critical environments
- Proven experience managing program budgets, profitability, forecasting, and profit and loss responsibility
- Experience with federal contract vehicles such as GSA MAS, GWACs, IDIQs, or OTAs
- Ability to lead cross-functional teams across technology, training, service desk, cybersecurity, compliance, and operations
- Strong program governance skills, including risk management, milestone tracking, change control, reporting, and deliverables management
- Excellent communication skills with experience briefing senior and executive level management, government officials, or board of directors
- Working knowledge of secure government IT environments, cloud deployments, cybersecurity, and compliance requirements
- Bachelor's degree in information technology, Business Administration, Public Administration, Criminal Justice, or related field
- Active DoD Top Secret clearance or eligibility for a Top-Secret clearance required
- Travel nationwide during deployment and implementation activities (approximately 25% of time)
Desired Qualifications
- Experience supporting DHS or comparable federal public safety agencies
- PMP, PgMP, or equivalent certification
- Experience implementing AI-enabled solutions an exceptional plus - language access, translation, or transcription technologies
- Experience establishing or scaling service desk operations
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