Senior IT Operations Specialist
$130,000–$145,000 year
On-siteNew York City, New York, United States
New York City, New York, United StatesOn-siteFull Time$130,000–$145,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Support a hybrid macOS/Windows environment by troubleshooting tickets, managing endpoints, and handling employee and advisor onboarding and offboarding. Execute weekly advisor migrations into Google Workspace, including email and file transfers, DNS record management (SPF, DKIM, DMARC), and phased transition planning. Maintain office networking, AV systems, and physical security infrastructure while owning IT provisioning, deprovisioning, and SaaS governance. Collaborate with cross-functional teams to articulate issues and timelines to technical and non-technical stakeholders.
Required Qualifications
- 3+ years of hands-on IT support experience with user onboarding/offboarding and device management
- Strong knowledge of Google Workspace administration and MDM solutions
- Solid DNS fundamentals: record types (MX, TXT, CNAME, A), email authentication (SPF, DKIM, DMARC), registrar and DNS host management, and the confidence to plan and execute record changes without breaking mail flow
- Exceptional customer service and stakeholder management skills; comfortable working face-to-face with clients, handling high-touch relationships, and staying composed when the stakes are personal for the person in front of you
- Excellent communication skills: able to clearly articulate issues, potential solutions, and timelines to both technical and non-technical audiences, and to work independently in a fast-paced environment
- Proven track record of building and documenting IT processes and procedures
- Understanding of security best practices, access controls, and least-privilege access design
- Strong writing skills; Savvy is a written culture
- Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management
Desired Qualifications
- Hands-on experience migrating email and files into Google Workspace (from Microsoft 365, IMAP, or other platforms), including cutover planning and post-migration validation
- Proficiency in managing DNS records as code with Terraform (we manage our primary domain this way via GitHub)
- Financial services or RIA industry experience, particularly with compliance tools
- Experience supporting business transitions and acquisitions from an IT perspective
- Project management experience and vendor relationship management
- Familiarity with SCIM provisioning and identity lifecycle automation (Rippling or similar)
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