Senior IT Operations Specialist
$83,500–$83,500 year
On-site · Toronto, Ontario, Canada
Job Summary
Senior IT Operations Specialist responsible for automating operational workflows, designing, deploying, and maintaining automated lifecycle management across corporate systems (onboarding, offboarding, and role-based access changes), transitioning manual deployment processes into repeatable templates, establishing and maintaining technical SOPs, and conducting audits across locations for security, hardware, and systems redundancy. The role requires leading automation initiatives using tools like Jira, Okta/Azure AD, iPaaS platforms (Workato/Tray.io), and scripting (PowerShell/Bash), with a strong ITIL background and experience in multi-site retail IT deployments.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Systems Engineering or a related field or relevant technical certifications (such as Network+, ITIL, advanced Jira administration, CompTIA A+, or CCNA) combined with proven field experience.
- 5+ years of experience in IT operations, systems engineering, or a related technical infrastructure role.
- Proven experience scripting or engineering automated workflows using modern IT tools (e.g., identity providers like Okta/Azure AD, MDM solutions, iPaaS platforms like Workato/Tray.io, or scripting languages like PowerShell/Bash).
- Strong track record of managing physical IT infrastructure deployments (networks, hardware, peripherals) under tight deadlines with minimal management oversight.
- Multi-site deployment capability, including experience managing physical IT infrastructure layouts, hardware configurations, and network vendor timelines for retail spaces.
- Deep understanding of complex network engineering models, network fundamentals, and protocols that go beyond baseline helpdesk troubleshooting.
- High degree of autonomy. Ability to take high-level strategic requirements and transform them into fully executed technical realities.
- Strong understanding of ITIL best practices.
- Experience with device management software, strong understanding of Windows and MAC operating systems.
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