Senior IT Operations Engineer
HybridSydney, New South Wales, Australia
Job Summary
Lead complex incident resolution and root cause analysis for corporate IT services, acting as the primary technical escalation point for engineers and service desk requests. Drive automation initiatives to optimize manual processes, improve efficiency, and enhance documentation standards while maintaining compliance with security, audit, and governance requirements. Proactively identify system risks and improvement opportunities to ensure operational excellence across IT platforms and infrastructure. Provide technical mentorship and guidance to team members, supporting onboarding and capability uplift. Requires in-office attendance three days per week at the Sydney office for this initial six-month fixed-term contract.
Required Qualifications
- in-office attendance 3 days per week at our Sydney office
- initial 6-month fixed-term contract
Desired Qualifications
- Exposure to Okta, Terraform, infrastructure as code, and CI/CD pipelines
- Experience with mobile device management platforms, including Microsoft Intune and Iru
- Familiarity with security and endpoint protection platforms such as Netskope and CrowdStrike
- Strong understanding of access control models, including RBAC, ABAC, ACLs, and related identity governance concepts
- Understanding of zero-trust principles and their application across identity, endpoint, and network security controls
- Experience with PowerShell, Bash, Python, or API-driven automation to streamline operational processes
- Familiarity with compliance and control frameworks such as ISO 27001, SOC 2, and APRA CPS 234
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