Senior IT Operations Analyst
$80,000–$100,000 year
HybridBrighton, Massachusetts, United States
Job Summary
Develop and maintain documented access lifecycle standard operating procedures while coordinating end-to-end user provisioning, modification, and deprovisioning across internal systems, external vendors, and business partners. Design and automate access approval workflows using scripting and AI-assisted technologies to ensure secure-by-design practices and compliance with healthcare, privacy, and government regulatory frameworks. Establish, track, and report on operational KPIs and SLAs for system uptime, workflow throughput, and incident response times, then coordinate with third-party vendors to enforce service level agreements and drive root-cause analysis. Own the operational runbook library, create version-controlled procedures for recurring tasks, and conduct regular operational reviews with stakeholders to translate findings into prioritized improvement actions. Apply continuous improvement methodologies to analyze workflows, identify waste, and implement tools that enhance operational visibility and efficiency.
Required Qualifications
- Bachelor's degree in information technology, computer science, or related field
- 3 or more years of experience in IT operations, systems administration, or a similar role with demonstrated ownership of operational processes
- Experience operating within complex, multi-vendor technology environments, including coordination with third-party managed service providers
- Demonstrated application of continuous improvement methodologies in IT operations
- Strong analytical and structured problem-solving skills with experience working with operational data, metrics, and KPI frameworks
- Demonstrated ability to design and document repeatable processes and maintain operational runbooks and procedures
- Hands-on experience with workflow automation, scripting (e.g., PowerShell, Python), or low-code automation platforms
- Excellent communication and interpersonal skills with the ability to translate technical operational concepts for non-technical stakeholders
- Demonstrated ability to manage cross-functional relationships, influence decision-making, and drive outcomes in matrixed environments
- Must be able to obtain and maintain U.S. Government personnel security clearance as a condition of employment
- Candidates must be authorized to work in the United States without sponsorship now or in the future
Desired Qualifications
- Lean Six Sigma certification preferred
- Familiarity with ITIL, IT service management practices, or similar frameworks preferred
- Experience with platforms such as TriZetto Facets, Medecision, and Impulse preferred
- Knowledge of healthcare IT, HIPAA, government security standards, or related compliance frameworks preferred
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