Senior IT Manager
$145,000–$160,000 year
HybridSan Francisco, California, United States
Job Summary
Oversee and supervise all IT Help Desk and Facilities support requests across multiple offices, ensuring accuracy and timeliness. Administer the M365 environment including Active Directory, Defender, SharePoint, Intune, and Exchange while serving as primary on-call support for Tier 1 to Tier 3 requests. Lead incident response efforts for cybersecurity events and technology outages, coordinate vulnerability assessments, penetration testing, and security audits to maintain CIS, NIST, SOC, and SOC2 compliance. Manage IT budget, project management for core initiatives, and negotiate contracts with vendors and MSPs. Create reports, dashboards, and trainings for staff; lead onboarding and offboarding procedures in partnership with HR. Supervise the Systems Administrator and ensure all security alerts and system remediations are addressed in accordance with operational standards.
Required Qualifications
- 7-10+ years of relevant experience in technical roles
- 5+ years of supervisory experience
- Experience working in non-profits
- Excellent Mac and PC proficiency
- Exceptional time management and ability to meet fast paced deadlines
- Ability to seamlessly and calmly multitask and the ability to reprioritize based on internal or external forces
- Excellent oral and written communication skills, facilitation and presentation experience, and ability to communicate complex technical topics to people with a wide range of digital literacy
- Thrive in a collaborative cross-departmental work environment
- Enjoy working as part of a team
- Be able to problem solve
- Be able to work independently on complex data projects
- Keen attention to detail
- Be passionate about immigrant rights
- Recognize ways that race and ethnicity, gender, and other identities intersect in the communities that we serve
- A growth mindset and commitment to gathering feedback to inform improvements
- Flexibility, adaptability, and the ability to prioritize and juggle multiple streams of work at once
- Be able to travel 10 – 15% of the time
Desired Qualifications
- Washington, DC (preferred)
- San Francisco, CA
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