Senior IT Infrastructure Systems & Network Support Analyst
RemoteUnited States
Job Summary
Resolve complex system and network issues as a Level 3 and Level 4 escalation point, leading critical incident recoveries and coordinating root cause analysis to prevent recurrence. Plan, coordinate, and execute upgrades for approximately 145 servers, including Windows Server 2022–2025 and Linux environments, while administering Microsoft Azure IaaS and VMware vSphere. Lead system implementations, replacements, and reconfigurations, developing testing plans and technical documentation for management approval. Provide technical consulting to business partners, developers, and project teams while overseeing vendor services and ensuring compliance with internal policies and Government Business Division requirements. Work Monday through Friday from 1:00 PM to 10:00 PM with occasional weekend availability in a remote setting.
Required Qualifications
- Bachelor's degree (BA/BS) in Information Technology, Computer Science, or a related field
- Minimum of 5 years of hands-on experience in enterprise IT support and operations
- Proven expertise in one or more of the following areas: Server Administration (Windows Server and Linux environments), Operating System Upgrades and Patching (Windows Server 2022–2025), Virtualization Platforms (VMWare vSphere), Cloud Infrastructure (Microsoft Azure – IaaS), Enterprise Network and Systems Support, Database Support (SQL Server), Disaster Recovery and Business Continuity, Middleware and Collaboration Technologies, Hardware and Software Enterprise Support
- Demonstrated experience supporting mission-critical systems in large-scale or highly regulated environments
- Experience acting as Level 3 / Level 4 support, including ownership of complex incidents, escalations, and root cause analysis
- Experience working with technology vendors, support contracts, and escalation management
- Ability and willingness to work Monday to Friday, 1:00 PM – 10:00 PM, with occasional weekend work
- Ability to work in a virtual/remote environment, with flexibility to attend onsite activities as required
- Advanced administration of Windows Server, including upgrades to 2022–2025
- Administration and support of Linux servers (RedHat and Ubuntu)
- Virtualization experience with VMWare vSphere
- Microsoft Azure IaaS administration and support
- SQL Server administration and support
- Enterprise systems and network architecture knowledge
- Critical incident management and recovery processes
- Vendor management and coordination
- Strong analytical and problem solving skills for complex technical environments
- Proven technical leadership during high impact incidents
- Effective communication skills with both technical and non technical stakeholders
- Ability to work under pressure and manage multiple priorities
- Strong attention to detail and commitment to quality
- Collaborative mindset with cross functional teams and external vendors
- High level of professionalism, confidentiality, and accountability
- Adaptability to regulated and high compliance environments
Desired Qualifications
- Preferred experience leading or supporting large-scale server upgrade initiatives (100+ servers)
- Preferred: multiple technical certifications and experience across diverse technical and business domains
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