Senior IT Engineer
Remote
Job Summary
Provide advanced technical support and remote troubleshooting for network, hardware, and software issues while managing, monitoring, and optimizing servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments. Administer IT systems, backups, and disaster recovery processes; configure networking components including firewalls, VPNs, and VLANs. Lead incident response for security events and high-priority outages, escalate critical incidents to the Head of IT, and document procedures accurately. Ensure compliance with security best practices and assist with onboarding across multiple client accounts. Hands-on QuickBooks support is required. Work fully remote with diverse U.S.-based clients, maintaining ownership of follow-ups and proactively improving workflow reliability.
Required Qualifications
- LATAM-based candidates
- bilingual in Spanish and English
- 7+ years of experience in IT infrastructure, systems administration, or MSP environments
- Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments)
- Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms
- Experience managing backups, disaster recovery, and endpoint security
- Familiarity with automation or system integrations (Zoho, Monday, or similar tools)
- Ability to troubleshoot complex issues independently
- Strong English communication and documentation skills (B2–C1 required)
- Ability to manage priorities and work effectively in a fully remote environment
- Reliable workstation setup and stable internet connection
- Hands-on experience with QuickBooks
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.