Senior IT Business Partner
$149,500–$224,300 year
Remote
Job Summary
Serve as the primary strategic technology advisor to the Managed Business unit, developing and maintaining the multi-year technology roadmap while coordinating with other functional IT Business Partners. Manage intake, prioritization, and governance for technology demand, building strategic business cases and investment recommendations. Map end-to-end business processes across acquisition, onboarding, service delivery, customer success, billing, support, and retention. Lead AI, automation, analytics, and digital transformation initiatives from ideation through value realization, acting as the point of contact for IT to provide updates on technology changes and upcoming capabilities. This role operates with significant autonomy, influencing Director, VP, and executive stakeholders to drive customer experience, operational efficiency, scalability, and growth through technology-enabled solutions.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, MIS, or related discipline
- 10+ years of experience in IT business partnering, consulting, technology strategy, enterprise applications, product management, business relationship management, or transformation leadership
- 5+ years partnering with senior business leaders and executives
- Experience developing strategic roadmaps, investment plans, and business cases
Desired Qualifications
- MBA or advanced business/technology degree
- BRMP, PMP, ITIL, Agile, SAFe, TOGAF, COBIT, or similar certifications
- Experience leading enterprise AI, automation, or digital transformation initiatives
- Experience supporting Managed Service Providers (MSPs), broadband providers, telecommunications organizations, technology services firms, SaaS providers, or channel ecosystems
- Understanding of subscription-based and recurring revenue business models
- Knowledge of customer acquisition, onboarding, service delivery, customer success, retention, and growth motions
- Experience supporting businesses that provide technology, connectivity, managed services, cloud services, cybersecurity services, or digital services
- MDU Market Experience: Experience supporting businesses delivering technology and connectivity solutions into Multi-Dwelling Unit (MDU) environments
- Knowledge of multifamily housing, student housing, senior living, hospitality, venues and mixed-use property markets
- Understanding of managed Wi‐Fi, fiber broadband, smart property technologies, and digital resident experiences
- Ability to translate MDU/MSP market trends and customer needs into technology roadmaps and business capabilities
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